| Rupert Howell has a response from a total of 1 survey that have been completed by previous clients. |
| From these surveys an average client satisfaction score of 97.27% has been achieved. |
| Contract Start Date: | 02/01/2006 |
| Organisation Name / Description: | Born Gifted Ltd |
| Service Provided: | Systems Development/Integration/Maintenance |
| Demonstrative Link | |
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The Consultants Index is not responsible for the content of external internet sites
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| Satisfaction Score: | 97.27% |
| The Business Issue | |
| Born Gifted came to us in September 2004 looking to replace their existing ASP solution which they were rapidly outgrowing. They required a solution that would fully cater for their needs and be flexible enough to evolve and change to help them become one of the UK’s most successful web-based Christening and Baby Gift providers. | |
| The Solution | |
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Provolve worked closely with the owner’s of Born Gifted to help streamline their business processes and automate many of their most time consuming tasks, leaving them free to concentrate on growing their business. As well a reliable shopping cart and payment solution we introduced advanced customer functionality such as customer reviews, an enhanced keyword search and gift finder utility, full customer profile management, up-selling and cross-selling of products making it easier for customers to find products similar or complementary to those of interest. All through a fully search engine friendly and cross browser compatible customer facing front-end designed by Provolve. From their back office online management console Born Gifted are in full control of their business 24/7. Provolve’s solution gave them full control over Content and Product Management allowing administrative staff to take over from higher cost programming staff. The setup and addition of products, product categories and all aspects of the online store are managed online. This includes the setup of configurable or personalised gifts, the creation of customer feedback forms and all types of store promotions. Complete order and facility management simplify the pick/pack/ship process giving structured processes and full traceability from order to despatch - even all the way through to post-sales customer care. Costs have been dramatically reduced by the recent implementation of an automatic re-order facility – contacting different external suppliers on an ad-hoc and regular basis. A full Customer Relationship Manager makes it easier for them to keep in touch with their customer base including sending out regular newsletters and other sales and marketing communications, the success of which can be easily and instantly measured from the management console. |
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| The Conclusion | |
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Since the new Born Gifted website went live in December 2004 their business has rapidly grown and administrative costs have been drastically reduced. Thanks to a combination of excellent search engine results, fantastic customer services and word of mouth referrals their advertising spend. |
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Feedback Left By Client:
We have been extremely pleased with Provolve’s solution since day one. Their professional approach and fantastic solution has far exceeded our greatest expectations. We were amazed how quickly the initial development work was completed and each time the site is updated we are shocked how much of our time the new functionality saves us. Our up-time has been massively increased and stress levels decreased. Provolve have really listened to our requests every time. Their knowledge and advice have been as much a major factor in the success of our business as their excellent solution and rapid development time.
We would certainly recommend Provolve to anybody - except our competitors!
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